FAQs

Does a portion of my order go to charity?

Yes! 10% of our web sales are donated to pediatric cancer patients and their families to help improve quality of life. The proceeds could benefit anything from meals to the families to medical bills. We believe that research is very important, however, we do not want to forget about the families in the currently dealing with this terrible illness. If you'd like to learn more about the two nonprofits that we partner with. please visit Base Camp Children's Cancer Foundation's website at basecamp.org and Alex's Lemonade Stand Foundation's website at alexslemonade.org. We are always open to partnering with other pediatric cancer nonprofits not listed above. If you know of a charity that would be a great partner for us, please let us know by emailing nicolemacaronco@gmail.com ♥

Will the macarons melt while shipping?

We ship our macarons in insulated styrofoam coolers with sweat-proof ice packs. If you receive your order with ice packs that have defrosted in transit, fret not, your macarons will still be good upon arrival. Please be sure to put your macarons in the fridge once you receive them.  You will receive a card with your order explaining how to care for your precious macarons :)

How long do the macarons last upon arriving at my door?

You should refrigerate your macarons immediately upon arrival. We recommend enjoying your macarons at room temperature by taking your macarons out of the fridge and letting them rest on the counter for 15-30 minutes :) Macarons should always be refrigerated. They are best for about a week after receiving them in the mail. HELPFUL TIP: You can freeze your macarons in a freezer safe container for up to one month! All you need to do is pop them in the freezer in a freezer safe container and allow 30-60 minutes to defrost the macarons at room temperature before you consume them.  To get even more technical, we advise moving the macarons from the freezer to the fridge the day/night before you plan to consume them to allow for a more gradual adjustment.

Can I freeze my macarons for a later date?

Yes, you can freeze your macarons up to one month if you put the macarons in freezer safe packaging.

What is the average serving size per person?

We recommend 2-3 macarons per person for events. However, our macarons are so delicious you may just end up keeping the whole box to yourself ;)

How big are Nicole Macaron macarons?

Our macarons are 1.5 inches in diameter. We also offer custom macarons where we customize our macarons to any size, flavor, and shape! Have you ever seen a unicorn macaron? We also do custom orders of minnies which are 1" macarons as well as biggums which are 2.5". We would love to create a custom order for you. Please email nicolemacaronco@gmail.com for more info. 

Do your macarons contain nuts?

Yes, all of our macarons are made with almond flour made from almonds. Also, our macarons may have been exposed to other nuts and we cannot guarantee that our macarons are free from exposure to other nuts outside of the almond family.

Do your macarons contain dairy?

All of our fillings contain organic butter from happy cows. We are more than happy to accommodate dairy-free diets by filling our macarons with a dairy-free filling alternative. We will do our best to match the flavor as much as possible to make the order free from dairy. We ask that you check the box on your order form indicating that you would like to have your macarons dairy-free. We will make a note on your order to accommodate your needs :)

Do you do catering/events?

Yes, we can bake macarons in bulk quantities for catering/events. We love baking macarons for macaron towers! We are also happy to come to your event and set up a dessert table fit to the theme of the event. Please email your special order to nicolemacaronco@gmail.com and we would be more than happy to fulfill your needs for your special event! If you prefer phone, please call 407-754-5809 to discuss the perfect macarons for your upcoming event!

Are your macarons gluten-free?

Our macarons are produced in a facility that also handles wheat products. Although we use gluten-free ingredients, our macarons may potentially contain gluten.

Do your macarons contain any nuts other than almonds?

Nicole Macaron sources almonds that are processed in facilities that may have been exposed to peanuts, soy, dairy, hazelnuts, pistachios, walnuts, cashews, pecans, macadamia nuts, Queensland nuts, sesame seeds, pumpkin seeds, sunflower seeds, and other nuts not listed.

Why should I care about organic macarons?

Organic is awesome! Organic essentially means the way that nature intended. We believe in making a difference with the food that we consume to fuel our bodies. That is why we offer macarons with clean ingredients. We also believe in contributing to sustainability efforts for a cleaner world. We do not source ingredients that contain or have been in contact with pesticides, herbicides, synthetic fertilizers, sewage sludge, antibiotics or synthetic hormones. That is the organic difference!

How long does it take to receive my order?

For macarons orders that are not on preorder, you should expect to receive your macarons within 5-8 days. We estimate anywhere from 1-4 days for processing/baking and an additional 3-4 days for shipping (depending on holidays, weekends, etc). Your order may come earlier than 5-8 days. We will send you an e-mail with your shipping confirmation to track via USPS or UPS. If you have a specific date that you need your order by, please send us a contact request or email to nicolemacaronco@gmail.com and we will work with you to get your order delivered on a specific day in the future. We ask that you provide us at least 7 days’ notice for a specific delivery date.

Where is Nicole Macaron located?

Our macarons are made fresh from our commercial kitchen space in the historic district of Longwood, FL. 👩‍🍳We are happy to set up an appointment for a pick up at our commercial kitchen to avoid shipping costs. Please check the checkbox at checkout for in-store pickup to arrange for a pickup. 

Do you do custom handwritten notes for your orders?

Yes! Our team would LOVE to handwrite a special message for your special someone! Just leave the personalized note in the "Handwritten Note" section of your order and we will send a free Nicole Macaron postcard with your note handwritten by a member of our team :)

How do you ship macarons without them going bad?

Unlike most pastries, macarons get better with time. Even in Paris, pastry chefs like Pierre Herme will set macarons aside for 24-48 hours to allow for an osmosis to occur between the macaron shells. After a couple days forming an osmosis, the macarons will reach their perfect consistency! Slight crunch on the outside with a cake-like chewy consistency on the inside.